Visitor Guidelines and Policies

By purchasing a ticket, booking an experience, or entering our premises, you agree to comply with these Terms & Conditions. These rules are in place to ensure the safety, enjoyment, and wellbeing of our visitors, staff, and animals.

2. Opening Hours & Admission

• Opening times are subject to change without prior notice due to weather, animal welfare needs, or operational reasons.

• All visitors must hold a valid ticket or booking confirmation.

• Children under 16 must be accompanied by a responsible adult at all times.

3. Visitor Conduct

• Please respect our animals by keeping noise to a minimum and not attempting to touch, feed, or disturb them unless part of a supervised experience.

• Throwing objects, climbing barriers, or entering restricted areas is strictly prohibited.

• We reserve the right to remove any visitor behaving in a way that may cause harm or distress to animals, staff, or other guests.

4. Animal Welfare & Weather Conditions

• Animal encounters and displays may be altered, postponed, or cancelled without notice to protect animal welfare or due to unsuitable weather.

• In such cases, we will offer an alternative date or experience where possible.

5. Health & Safety

• Follow all signage and staff instructions during your visit.

• Certain areas may be uneven or slippery; please wear appropriate footwear.

• Smoking, vaping, and the use of e-cigarettes are only permitted in designated areas.

6. Photography & Media

• Personal photography is welcome, but commercial filming or photography requires prior written consent.

• Please avoid using flash near animals.

7. Liability

• We are not liable for loss, damage, or injury sustained on our premises, except where caused by our negligence.

• Visitors enter at their own risk and are responsible for their personal belongings.

8. Cancellations & Refunds

• Tickets are non-refundable unless the sanctuary is closed due to exceptional circumstances.

• Experience bookings may be rescheduled with at least 48 hours’ notice.

9. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website and at our reception.

10. Contact Us

For any questions or concerns, please contact:

[Sanctuary Name]

[Address]

[Phone] | [Email]

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